Delivery Information

Effective Date: 1 September 2024

Thank you for shopping with Sense Works Group Limited! We aim to ensure a smooth and efficient delivery process for all orders placed on our website www.senseworks.com. Below you will find important information regarding our delivery policies.

 

1. Delivery Locations

We currently offer delivery services to the following locations:

• Hong Kong

• Macau

• China

• Japan

 

If you are outside these areas, please contact our customer service team at support@senseworks.com to inquire about potential delivery options.

 

2. Processing Time

All orders are typically processed within 7 business days. Orders placed on weekends or public holidays will be processed on the next business day.

 

3. Shipping Methods

We offer several shipping options to suit your needs:

 

Standard Shipping: SF Express

Express Shipping: UPS

You can select your preferred shipping method at checkout.

 

4. Delivery Times

Delivery times may vary based on your location and the shipping method selected. Typically, you can expect:

 

Standard Shipping: 7-10 business days 

Express Shipping: 3-5 business days

Please note that delivery times may be affected by factors such as weather conditions, public holidays, and shipping carrier delays.

 

5. Shipping Costs

Shipping costs are calculated at checkout based on the selected shipping method and your delivery location. You will see the total shipping fee before completing your order.

 

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your delivery.

 

7. Issues with Delivery

If you experience any issues with your delivery, such as delays or missing items, please contact our customer service team at support@senseworks.com as soon as possible. We will work to resolve the issue promptly.

 

8. Returns and Exchanges

For information on returns and exchanges, please refer to our Return and Refund Policy.

 

9. Contact Us

If you have any questions or need further assistance regarding delivery, please reach out to us:

 

Sense Works Group Limited

Email: enquiry@senseworksgroup.com

Phone: +852 6821 8759

Address: Flat B, 4/F Chuan Yuan Factory Building, 342-344 Kwun Tong Road, Kwun Tong, Hong Kong

Thank you for choosing Sense Works Group Limited. We appreciate your business!